Cancelling and managing a subscription

The workspace's owner cancels in Settings → Plan & billing with Cancel plan, under Cancellation. The page confirms the cancellation on screen, and Countorra emails a confirmation. Changed your mind? While the plan is still running, the Keep button in the same place (Keep Countorra Management or Keep Countorra Tax) undoes it.

Cancelling during the trial means nothing is charged, ever; Countorra keeps working until the trial ends. Cancelling after the trial stops the next renewal; the plan stays active until the end of the month you paid for. Countorra needs an active plan: when the trial or plan ends, the workspace is paused until you choose one, and your data stays where it is.

Change plan in Settings → Plan & billing lists the plans, with and without Family. Moving up is charged today, prorated; moving down is credited toward your next invoices. The exact amount, from Stripe, is shown before you confirm, and the renewal date stays the same.

Payments are handled by Stripe. Under Payment you can add a payment method, keep a backup card in case your default is declined, make another card the default, update a card or remove a backup; the card is typed into Stripe's own form on the page, and Countorra never sees the card number. Your invoices are listed under Invoices, each with its PDF to download.